Legal
How Osteopathic Health and Regenerative Medicine collects, uses, and protects the information you give us through our website, forms, chat, phone, and text messages.
This website, osteopathic.healthcare, is operated by Osteopathic Health and Regenerative Medicine (also known as Osteopathic Health of Orlando), the medical practice of Shawn St. Marie, D.O., located at 4625 Halder Lane, Suite C, Orlando, FL 32814. In this policy, “we,” “us,” and “our” refer to Osteopathic Health and Regenerative Medicine.
This Privacy Policy applies to information collected through this website, our online forms, website chat, phone calls, email, and our text messaging (SMS) program.
Health information you provide as a patient in the course of your care is protected health information (PHI). We handle PHI as required by the Health Insurance Portability and Accountability Act (HIPAA) and as described in our Notice of Privacy Practices, which we provide to patients and make available on request. If anything in this policy conflicts with HIPAA or our Notice of Privacy Practices, HIPAA and that Notice control.
Please do not include detailed medical history or other sensitive health information in website forms, chat, or text messages. We will collect that information securely during your visit.
We send text messages only to people who have opted in. You can opt in by checking the text-message consent box(es) on our website forms or chat, or by giving us consent at our office. Our consent boxes are never pre-checked and are always optional, and we ask for consent to non-marketing messages (such as appointment reminders) separately from consent to marketing messages (such as special offers). Consent to receive text messages is not a condition of any purchase or of receiving care.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
See the SMS Terms section of our Terms & Conditions for full program details.
Conversations through the chat feature on our website are recorded and stored in our customer relationship management (CRM) system so our team can respond and keep an accurate record of your request. Phone calls to and from our office may be recorded for quality, training, and record-keeping purposes. By using our website chat or continuing a call after being notified, you consent to this recording and storage. If you do not want a conversation recorded, please contact us by email instead.
We do not rent or trade your personal information, and we do not disclose your mobile number or text-messaging consent to anyone for their own marketing. We disclose information only:
Our website may use cookies and similar technologies, including analytics tools, to understand how visitors use the site and to improve it. You can set your browser to refuse cookies or alert you when cookies are sent; some parts of the site may not work properly without them.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. We keep information for as long as needed for the purposes described above and as required by medical-records and other applicable laws.
This website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. A parent or legal guardian should contact us on behalf of a minor patient.
Our website links to other services, such as our online booking platform and map providers. Those services have their own privacy policies, and we are not responsible for their practices.
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Material changes to how we handle text-messaging data will not be applied to you without your consent.
See also our Terms & Conditions.